Gordon Vala-Webb spoke about using KM 2.0 tools in the workplace with specific examples.
What is networking? - A relationship between content and communication, also with collaboration involved, all within a context.
Networking has to do with conversing with others, while teams need collaboration. A simple solution used at his company is just collaborative spaces. For this they use Lotus Notes. This restricts collaboration to pre-defined teams though, so a wiki or other KM 2.0 technology would allow for a more flexible collaboration.
On a different note, Gordon says that customer service related call-centers don't need networking, what they need is good FAQ's to be able to answer questions quickly. I wonder, how do you get KM to work in a call center then?
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