Tuesday, June 16, 2009

ROI: notes #sla2009

no magic formula for showing value


determine what would be the unmet need if your position / department was eliminated


retail to other units / locations


have value added


initiative - step up: do CI, get out of comfort zone


impact: objective of generating new revenue streams


regularly revisit what you do - reevaluate


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Utilization rate: accounting tracks, see how accounting reports to management, learn terminology


influence customers by writing articles


financial people know numbers - like spreadsheets


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we need to be embedded


archive rss feeds, put it all in one email for executives - cuts information overload, allows subscribing to more information


provide wikis and blogs to allow executives to share unstructured content that would usually be emailed


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improving reporting aspects of ROI


consider ROI reporting as an opportunity


if "they" don't understand how what you're doing affects them in the short term your long term vision won't happen





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